Senior database engineers, running on a defined service model. Monitoring, performance, patching, backup governance, access control, and compliance support — across every major database platform, delivered as a fully managed service.
Database Availability SLA
Database Availability SLA
Senior-Led Engagements
Every Gigamatics database managed service is built around nine defined operational pillars.
Coverage is comprehensive, governance-driven, and adapted to your specific database environment and SLA requirements.
Continuous, 24×7 monitoring of database availability, resource utilisation, connection health, and performance baselines — with proactive alerting before issues escalate.
Systematic analysis and tuning of slow queries, index inefficiencies, execution plans, and workload patterns — to maintain peak database performance under scale and load.
Structured patch planning, testing, and deployment — ensuring your databases remain current, secure, and stable without disruptive or untested upgrades.
Structured patch planning, testing, and deployment — ensuring your databases remain current, secure, and stable without disruptive or untested upgrades.
Forward-looking analysis of storage, compute, and workload growth — so infrastructure decisions are made on data, not guesswork, and capacity crises are prevented before they occur.
Design verification and regular testing of HA configurations — ensuring replication, clustering, Always On, and failover mechanisms operate as expected under real failure conditions.
Regular review of database users, roles, permissions, and service account privileges — aligned to least-privilege principles and documented for audit readiness.
Structured incident response with defined severity levels, escalation paths, and documented root cause reports — ensuring issues are resolved quickly and don’t recur.
Structured audit logs, compliance evidence packages, and DBA support during regulatory reviews — ensuring your database environment meets its obligations under ISO 27001, SOC 2, GDPR, and equivalent frameworks.
Gigamatics Managed Database Operations is not a reactive support desk. It is a proactive, structured, DBA-led service — built around defined SLAs, documented procedures, and senior accountability at every level.
Gigamatics engineers hold deep, production-level experience across both on-premise and cloud-managed database
platforms — enabling a single service model for mixed database estates.
Operational activities follow a defined cadence — continuous, daily, weekly, or monthly.
So nothing is left to chance and every task is accountable.
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Activity
|
Description
|
Cadence
|
|---|---|---|
|
Availability Monitoring
|
Real-time monitoring of all database instances, connections, and health status with automated alerting on threshold breaches.
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Continuous
|
|
Alert Triage & Response
|
Assessment, prioritisation, and resolution of all generated alerts — escalated to senior DBA if P1 or P2 severity is detected.
|
Continuous
|
|
Backup Execution & Verification
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Automated execution of full, incremental, and log backups per defined policy, with completion status verified and logged.
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Daily
|
|
Performance Health Check
|
Review of top queries, wait events, blocking sessions, and resource utilisation — with tuning actions initiated where needed.
|
Daily
|
|
Capacity Trend Review
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Storage utilisation, growth rate analysis, and forecast review to identify approaching thresholds and plan expansion.
|
Weekly
|
|
Index & Fragmentation Review
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Identification of fragmented indexes, missing index candidates, and unused index overhead — with rebuild or reorganise actions scheduled.
|
Weekly
|
|
Restore & Recovery Validation
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Test restoration of backup sets to a recovery environment to confirm backups are genuinely usable and RTOs are achievable.
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Monthly
|
|
Access Control Review
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Audit of database users, roles, and privileges — identifying excessive permissions, dormant accounts, and policy violations.
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Monthly
|
|
Patch & Update Assessment
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Evaluation of vendor security patches and version updates — with risk qualification, scheduling, and change management coordination.
|
Monthly
|
|
HA/Failover Validation
|
Testing of replication health, HA cluster status, and failover configurations to confirm recovery mechanisms function as designed.
|
Monthly
|
|
Compliance & Audit Reporting
|
Collection of audit logs, access records, and compliance evidence — packaged per audit requirements and delivered to stakeholders.
|
Monthly
|
|
Incident Root Cause Analysis
|
Documented RCA report produced for every P1 or P2 incident — identifying root cause, timeline, resolution steps, and prevention measures.
|
Post-Incident
|
Most managed database services are reactive helpdesks staffed by generalists.
Gigamatics operates on a different model entirely — proactive, senior-led, and consulting-informed.
Every database environment is managed by experienced practitioners — engineers who have designed, migrated, and operated production databases at enterprise scale, not junior ticket handlers.
We identify and resolve performance bottlenecks, backup failures, and capacity risks before they become incidents. Our monitoring framework is built to surface problems early — not confirm them after the fact.
Technology advisory, architectural guidance, and migration planning are included in the engagement — not billed separately. Your DBA team is also your database advisor, available for strategic conversations as your environment evolves.
Every operational procedure is documented, every change is governed, every incident is reported. Monthly service reports keep stakeholders informed, and compliance evidence is maintained as a matter of course — not scrambled for at audit time.
Consistent, repeatable outcomes across database
environments of every scale and complexity.
Proactive monitoring, rapid incident response, and validated HA configurations consistently deliver near-continuous database uptime across production environments.
Systematic performance tuning, index maintenance, and workload analysis eliminate the chronic slow queries and blocking issues that consume DBA and developer time.
Every backup set is verified — not assumed. Regular restore validation means your recovery data is confirmed to be usable when a real recovery event occurs.
Documented runbooks, senior DBA expertise, and deep environment familiarity allow us to resolve critical database incidents three times faster than un-managed environments typically achieve.
Clients under our managed service have passed every regulatory and security audit involving database controls — with documentation prepared, evidence packaged, and audit support provided.
By shifting to a proactively managed model, internal teams are freed from emergency firefighting — enabling engineering effort to be redirected to product and platform development.
Have a question about coverage, transition, or platforms? Our DBAs are available for a direct conversation.
Many clients use Gigamatics to augment an existing team — providing 24×7 coverage, specialist depth across multiple platforms, or capacity relief during peak periods. We integrate with your team, not replace it.
Onboarding begins with a structured environment assessment — we document every database instance, configuration standard, backup posture, existing monitoring, access control state, and known issues. This baseline takes two to three weeks and produces a documented inventory that forms the foundation of ongoing operations. Monitoring tools, alert thresholds, and runbooks are then configured and tested before the service goes live.
Yes. Our managed database service covers both on-premise and cloud-hosted environments — including AWS RDS, Azure SQL, Google Cloud SQL, and all major cloud-managed database offerings, as well as Oracle, SQL Server, PostgreSQL, MySQL, and MongoDB running on-premise or in private cloud. Many clients have mixed estates, and we manage them under a unified service model.
P1 incidents trigger immediate escalation to the senior DBA responsible for your environment — with a 15-minute response commitment and direct engagement until resolution. You receive real-time status updates throughout the incident, and a formal RCA report within 48 hours of resolution. Named contact details for on-call escalation are provided from day one of the service.
We regularly work alongside existing internal DBA teams — providing 24×7 out-of-hours coverage, specialist depth for platforms outside the team’s core expertise, or additional capacity during periods of high demand. The engagement model is designed to complement and strengthen your existing team, not create duplication or conflict.
All changes follow a documented change management process — including a change record, impact assessment, rollback plan, and approval from your designated change authority before anything is applied to production. Emergency changes for incident resolution follow an expedited process with retrospective documentation. No change is made without an audit trail.
Standard compliance reporting — including audit log management, access review documentation, and monthly compliance summary reports — is included in the core service. Support during live regulatory audits, evidence packaging for specific frameworks (ISO 27001, SOC 2, GDPR), and remediation advisory following audit findings are also included without additional billing for qualifying engagements.
A structured conversation covering your current database landscape, known problems, and operational gaps — with no commitment required.
For qualifying engagements, we provide a documented assessment of your database health, risks, and recommended managed service scope.
You speak with the practitioner who would manage your environment — not a pre-sales representative. Every conversation is technically informed.
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